Frequently Asked Questions (FAQs)

Lotusegallery.com is a wholesaler of a wide range of handcrafted products, which are sourced from handpicked manufacturers around the world. The designs are inspirational and the quality is superb.

We believe in working, hand-in-hand, with our customers, offering unique products at the most competitive prices and conditions possible.

To achieve that, we strive to get constant market feedback from our retailers. Their input is invaluable in assessing market dynamics and trends.

How We Work

Q - How does lotusegallery.com work?

Once you have navigated through our site, and we have received your purchase request or query, you will be personally contacted by a team member to determine your requirements and ensure they are met.

Pricing

Q - What are the prices displayed?

The prices displayed are regular wholesale prices.

Q - What mark-up can I realistically add to the wholesale prices?

It really depends on your overheads, however the general rule is to multiply the wholesale price excluding tax by 225%. You will even make a greater margin if you bought at the bulk rate.

Taxes

Q - Do your prices include taxes?

No all our prices are excluding taxes.

Minimum Order

Q - Do you have a minimum order?

No. There is no minimum.

Payment

Q - What methods of payment do you accept?

We accept all major credit and debit cards as payment. We also accept checks, Bank Transfers, and Letters of credit.

Packing

Q - How will my order be packed?

Most of our products are individually packed.

Delivery & Shipping

Q - Are the items displayed on the website in stock?

Everything on our website is handmade to order. Our business is about uniqueness, not mass production.

Q - How long will I need to wait for delivery?

Delivery of a wholesale order usually takes between 2 and 3 weeks.

Q - What do we do about breakages or damaged items?

We sell glassware and other fragile items, so it is inevitable that the odd piece of merchandise can get damaged en-route. If this happens please email us and let us know so that we replace the item/s in your next order.

Returns

Q - What is the procedure to return damaged goods?

All returns require Lotus e-Gallery, L.L.C. prior authorization, and must be returned with appropriate packing material within one week. So please contact us by email to obtain an authorization number.

International

Q - Can you ship overseas?

For now, we only serve continental United States. We intend to extend our services internationally to selected countries in the future.